Client Services Administrator

Location: Billericay / Hybrid Working

Salary: Competitive

Contract Type: Permanent

Working Hours: 40 hours per week, Monday-Friday

Hours & Shift Patterns:

• Winter season (October–April): Shift rotation covering 6am–3pm, 8am–5pm, 10am–7pm. Includes weekend working and public holidays (rota basis, with time off in lieu).

• Off-season (May–September): Monday–Friday, 8am–5pm, no weekend work.

Be the link between great service and great relationships.

You take pride in keeping things organised, communicating clearly, and making sure nothing falls through the cracks. Whether you're coordinating multiple priorities, supporting clients, or working closely with internal teams, you enjoy bringing structure, accuracy and a positive experience to every interaction.

At Ground Control, we're looking for a Client Services Administrator to join our Grounds Maintenance division. This is a role where you'll play a key part in delivering an excellent client experience, helping to manage tenders, quotes, purchase orders and extra works activities. You'll work closely with Key Account Managers, Contract Managers and clients, building trusted relationships while ensuring processes run smoothly and efficiently.

What you'll do:

In this role, you'll help drive a seamless customer experience by keeping information accurate, communication proactive, and workflows moving forward.

• Coordinate tenders from receipt through to allocation, ensuring opportunities are logged quickly and passed to the right teams to support timely delivery.

• Review and process quotations, helping to maintain accuracy, consistency and professionalism before they reach our clients.

• Keep clients informed throughout the tender and quotation process, building confidence through regular communication and outstanding service.

• Manage purchase order administration, system updates and documentation, ensuring information is accurate and work can be delivered efficiently.

• Support the coordination of extra works by maintaining records, completing key processes and working closely with Finance and operational teams.

• Maintain and update client portals, ensuring documentation, links and project information remain accurate and accessible.

• Act as a first point of contact for internal and external queries, helping to resolve issues quickly while providing a positive customer experience.

• Identify opportunities to improve processes, escalate issues where appropriate and contribute to the continuous improvement of our client service operation.

What you'll get:

• A role where your organisation and communication skills have a direct impact on client satisfaction and operational success.

• The opportunity to work closely with experienced operational and account management teams across the business.

• Exposure to a diverse range of clients, projects and services within a growing national organisation.

• The autonomy to take ownership of your workload while being supported by a collaborative and experienced team.

• Opportunities to develop your skills, expand your responsibilities and build a long-term career with Ground Control.

• The chance to contribute to a business driven by its purpose of caring for the environment and improving outdoor spaces.

What we're looking for:

• Previous experience in an administrative, client services, customer support or service delivery environment.

• A highly organised individual who can manage multiple priorities whilst maintaining attention to detail.

• Strong relationship-building skills and the confidence to communicate effectively with both clients and internal stakeholders.

• A proactive problem-solver who takes ownership and enjoys finding solutions.

• Experience working with systems and data, with good Microsoft Office skills, particularly Excel and Outlook.

• The ability to work collaboratively across different teams and build trusted working relationships.

• A customer-focused mindset with a genuine desire to deliver excellent service.

• Experience within facilities management, grounds maintenance, property services or a similar service-led environment would be advantageous but is not essential.

If you're someone who enjoys building relationships, keeping operations running smoothly and delivering a first-class client experience, we'd love to hear from you. Join Ground Control and play a key role in helping us deliver outstanding service to our clients across the UK.

Benefits:

• Competitive salary – aligned with your skills and experience

• Pension scheme – helping you plan for the future

• Recognition schemes – celebrating and rewarding great work

• Private GP service – fast, convenient access to medical support

• Life insurance – providing added peace of mind

• Subsidised gym membership – supporting your health and wellbeing

• Holiday buy scheme – purchase up to 5 additional days of annual leave

Equal Opportunities Statement

At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.

We are proud to be an equal opportunities employer. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, ethnic or national origin), religion or belief, sex, sexual orientation, or any other protected characteristic as defined in the Equality Act 2010.

We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and across all stages of employment, including training, development, promotion, pay, and termination. We are committed to providing reasonable adjustments for disabled applicants and employees, and to creating a working environment free from discrimination, harassment, bullying, or victimisation.

We expect all colleagues to uphold our values of dignity, respect, and inclusion. We take a zero-tolerance approach to any form of discriminatory behaviour and are committed to continuous improvement through training, inclusive policies, and accountability at all levels. #Maint

#INDHP