Client Services Administrator

Location: Billericay (with weekend work during the winter season and three days a week in the office)

Are you ready to take your administrative and client service skills to the next level?

At Ground Control, we’re looking for a Client Services Administrator to join our dynamic team. This is more than just a role; it’s an opportunity to directly impact client satisfaction and operational excellence while working in a supportive and fast-paced environment.

What You’ll Do:

• Front-Line Support: Be the first point of contact for internal and external stakeholders, responding to enquiries promptly and professionally.
• System Management: Maintain and update systems like Dynamics and ICE2 to ensure accuracy, compliance, and seamless workflows.
• Inbox Management: Work collaboratively to triage incoming queries, allocating tasks efficiently and ensuring timely resolution.
• Tenders and Quotes: Manage tenders and quotes with precision, from internal coordination to client communication and portal uploads.
• Purchase Orders: Review, edit, and process purchase orders, ensuring all transactions meet company standards and policies.
• Extra Works: Oversee the Extra Works checklist, ensuring timely and accurate completion for financial and operational records.
• Client Portals: Regularly update client portals, monitor activity, and track interactions to ensure data integrity and accessibility.
• Escalation and Complaints: Promptly address issues, escalating high-level concerns to Key Account Managers while maintaining professionalism.
• Face-to-Face Engagement: Visit clients as needed to strengthen relationships, address concerns, and enhance satisfaction.

What We’re Looking For:

• Experience: Proven background in administration, customer service, or similar roles with a client-focused approach.
• Skills: Proficiency in Microsoft Office (Excel, Power BI, MS Teams) with strong organizational and multitasking abilities.
• Personality: A personable, chatty individual who builds trust and rapport effortlessly.
• Flexibility: Willingness to adapt, including occasional weekend work during the winter season.
• Resilience: Comfortable working under pressure with a focus on results and continuous improvement.
• Collaboration: Ability to work inclusively across teams, empowering colleagues and stakeholders alike.

Why You’ll Love It Here:

• Team Spirit: Join a collaborative, inclusive team where your contributions make a tangible difference.
• Growth Opportunities: Take advantage of training and development programs to advance your career.
• Client-Centric Role: Be part of a company that values relationships, communication, and excellence.
• Work-Life Balance: Enjoy a hybrid working model, including three days in the office to foster innovation and collaboration.

How to Apply:

We’d love to hear from you! To join a forward-thinking company where you can thrive, click "Apply Now" to submit your CV.

INDCS