Client Services Administrator

Location: Billericay

Salary: Competitive

Contract Type: Permanent

Working Hours: 40 hours per week, Monday-Friday

Keep operations moving. Stay one step ahead. Make things happen.

We’re looking for a Client Services Administrator to support service delivery within a busy facilities management operation. This is a varied, admin-focused role where you’ll work closely with an Area Manager, playing a key part in keeping services on track and clients supported.

You’ll be joining a collaborative, close-knit team in a fast-moving environment, where strong communication, teamwork, and a proactive approach are key to success.

If you thrive in a fast-paced environment, enjoy staying organised, and take pride in keeping things running smoothly, this role is for you.

What you’ll do;

Take ownership of day-to-day client service administration while supporting an Area Manager and wider operational team. Your responsibilities will include:

Client & stakeholder support

• Support an Area Manager in delivering services across the Southern region

• Build and maintain strong relationships with Facilities Managers via email and phone

• Act as a key point of contact for day-to-day queries and updates

Operational coordination

• Raise and manage work orders, quotes, and approvals

• Coordinate scheduling and provide updates to field teams, including ETAs

• Support reactive maintenance activity and seasonal service requirements

Portal & systems management

• Maintain client portals with accurate and up-to-date information

• Upload completion records, documentation, and cost variations

• Monitor job progress and ensure timely updates in line with SLAs

Inbox & workload management

• Manage shared inboxes and system queues effectively

• Work across multiple systems including CRM platforms, Teams, Excel, and portals

• Prioritise tasks based on urgency and service requirements

Performance & compliance

• Ensure all tasks are progressed in line with agreed timeframes

• Maintain accurate records and consistent communication

• Support delivery against KPIs and service standards

What you’ll get;

• A fast-paced, varied role where no two days look the same

• A supportive, close-knit team environment

• Real responsibility and ownership of your workload

• Exposure to a wide range of clients and operational activity

• Optional overtime opportunities

• A role where your organisation and efficiency make a real impact

What we’re looking for;

• Previous experience in an administrative or coordination role

• Strong organisational skills with the ability to prioritise effectively

• Confident using systems such as CRM platforms, portals, Teams, and Excel

• Strong communication skills with the ability to build relationships

• A proactive, self-motivated approach

• Ability to work independently and take ownership

• Comfortable working in a fast-paced, deadline-driven environment

• High attention to detail and accuracy

What to expect from our recruitment process at Ground Control

We aim to make our process clear, supportive, and straightforward, so you always know what’s coming next.

• Application review: Once you apply, our Talent team will carefully review your application against the key skills for the role

• Optional video: You’ll have the chance to submit a short video to showcase your skills and personality—this is completely optional

• Intro call: If you’re a good match, we’ll invite you to book a short (up to 30 minutes) telephone interview at a time that suits you

• First interview: If selected you’ll then take part in an interview, either on Teams or in person, depending on the role

• Next steps: For some roles, there may be a technical assessment and a second-stage interview either on teams or in person.

We’ll keep you updated throughout and make sure you feel supported at every stage.

Benefits;

• Competitive salary – aligned with your skills and experience

• Performance‑linked bonus: Bonus opportunities aligned to your level and contribution.

• Pension scheme – helping you plan for the future

• Recognition schemes – celebrating and rewarding great work

• Private GP service – fast, convenient access to medical support

• Life insurance – providing added peace of mind

• Subsidised gym membership – supporting your health and wellbeing

• Holiday buy scheme – purchase up to 5 additional days of annual leave

#INDHP

Equal Opportunities Statement

At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.

We are proud to be an equal opportunities employer. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, ethnic or national origin), religion or belief, sex, sexual orientation, or any other protected characteristic as defined in the Equality Act 2010.

We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and across all stages of employment, including training, development, promotion, pay, and termination. We are committed to providing reasonable adjustments for disabled applicants and employees, and to creating a working environment free from discrimination, harassment, bullying, or victimisation.

We expect all colleagues to uphold our values of dignity, respect, and inclusion. We take a zero-tolerance approach to any form of discriminatory behaviour and are committed to continuous improvement through training, inclusive policies, and accountability at all levels.