Client Services Team Leader

Location: Billericay

Salary: Competitive

Contract Type: Permanent

Working Hours: 40 hours per week

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Lead people. Shape client relationships. Own the outcome.

You take pride in leading people well, building trusted client relationships, and keeping things running smoothly, even when it’s busy. You like having responsibility, visibility, and the freedom to make decisions that genuinely improve outcomes. That’s exactly the kind of leadership we value.

We’re looking for a Client Services Team Leader based in Billericay who will take full ownership of their own client portfolio, while leading and developing a small, established Client Services team. This is a role with genuine responsibility, combining people leadership, client account management, and service performance.

You’ll be trusted to run your area, supported by experienced operational and commercial teams, and given the space to shape how service is delivered.

What you’ll do

In this role, you’ll take end-to-end ownership of your client portfolio, while providing clear leadership and direction to your team.

• Lead, coach, and develop a team of 4–6 Client Services Advisors, setting expectations, supporting performance, and creating a culture of accountability and collaboration.

• Manage your own portfolio of clients, acting as their primary point of contact and taking responsibility for service delivery, communication, and relationship management.

• Build strong, long-term client relationships, proactively managing expectations, resolving issues early, and identifying opportunities to improve service.

• Plan and coordinate team schedules, recruitment, and coverage, particularly during peak winter periods, ensuring consistent service and calm leadership under pressure.

• Oversee contracts, renewals, pricing, purchase orders, and service-related projects across your portfolio, ensuring accuracy, sustainability, and positive commercial outcomes.

• Use reporting and insights (including Power BI) to monitor performance, identify trends, and drive improvements for both your clients and your team.

• Work closely with Operations, Business Development, and central support teams to deliver a seamless, high-quality client experience.

What you’ll get

• Real ownership of your own client portfolio, with the authority to make decisions and shape outcomes

• The trust to lead your team without micromanagement, supported by experienced operational partners

• A clear seasonal working pattern, fast-paced winters, with no weekend working from May to September

• A visible leadership role where your impact on clients, people, and performance is clear

• Opportunities to grow your influence and leadership capability through hands-on responsibility and cross-functional collaboration

• A competitive package within a stable, growing business

What we’re looking for

• Experience leading teams in a fast-paced, customer-focused environment, with direct responsibility for managing client relationships or accounts

• A confident, organised leader who takes ownership, sets clear standards, and follows through on commitments

• Someone who builds trust quickly with clients and colleagues, professional, communicative, and comfortable handling difficult conversations

• A calm, solutions-focused problem solver who can prioritise effectively and make sound decisions under pressure

• Strong commercial awareness and attention to detail, with the ability to manage contracts, data, and documentation accurately

• A collaborative mindset, working effectively across departments to deliver consistent, high-quality service

Why join us:

Career Development Focus: We’re committed to supporting your professional growth with clear career paths, training, and tailored development programs, including our GC Leadership Academy, job specific accreditations and higher education opportunities.

Exciting Growth Opportunities: Be part of a rapidly growing company with a dynamic team and expanding client base.

Collaborative Environment: Work in a supportive, engaging, and innovative culture where your contributions are valued.

Competitive Package: Enjoy a competitive salary and benefits package, along with flexible working options, including:

23 days holiday, Increasing with length of service + bank holidays

Yearly bonus scheme & Share options

Robust pension scheme

Medigold employee support, Free Flu Jabs, Online private GP Service

Free or subsidised national gym memberships

Employee Recognition Scheme

2 personal choice volunteering days

Ground Control

Ground Control is a UK-based grounds maintenance company powered by the latest technology. Since launching in 1973, Ground Control has grown rapidly and now provides full national coverage for our customers across the UK and Ireland.

We deliver a range of services, including grounds maintenance, winter gritting, landscape construction, design, arboriculture, electric vehicle charging point installation to more than 50,000 commercial properties across the UK.

If you are looking to invest in your future with a business that puts people at the centre of everything, click the apply now button below to speak to a member of our team.

#INDHP

Equal Opportunities Statement

At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.

We are proud to be an equal opportunities employer and do not discriminate based on sex, age, disability, gender identity, marital status, pregnancy, race, religion or belief, sexual orientation, or any other protected characteristic. We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and beyond.