Client Services Team Leader

Location: Billericay

Salary: Competitive

Contract Type: Permanent

Working Hours:

October to April: 6am-3pm, 7:30am to 4:30pm, 10am - 7pm working 1 in 3 weekends

May to September: Monday to Friday 8:30am to 5:30pm - No weekends included.

Direct Reports: 4–6 Client Services Advisors

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🌟 Join Us as a Client Services Team Leader 🌟

Are you a strategic, confident leader who thrives in fast-moving environments? Do you enjoy building strong client relationships while supporting and developing a high-performing team?

We’re looking for a Client Services Team Leader to:

• Guide and support a team of Client Services Advisors.

• Deliver exceptional service across our Winter Maintenance and Grounds Maintenance client portfolios.

• Balance people leadership with client account management to create positive outcomes for both your team and clients.

What you’ll do:

Team Leadership

• Guide, support, and motivate a team of 4–6 Client Services Advisors.

• Hold regular check-ins, performance reviews, and development conversations.

• Coordinate recruitment, team scheduling, and coverage.

• Set team goals, monitor progress, and adjust structures as needed.

• Encourage a culture of accountability, growth, and collaboration.

• Stay focused and composed during busy periods, modelling effective leadership.

Account Management

• Build and maintain strong, professional relationships with clients.

• Host quarterly business reviews to align on priorities and satisfaction.

• Oversee contracts, renewals, and pricing to ensure sustainable outcomes.

• Manage client accounts, purchase orders, and service-related projects with accuracy.

• Use insights from reports (Power BI) to improve service and support the team.

• Collaborate across departments to identify opportunities and enhance client experience.

• Ensure timely and accurate delivery of quotes and maintain client records.

What we’re looking for:

You will excel in this role if you are:

• Proactive in client communication, issue resolution, and account management.

• Experienced in leading teams and driving operational excellence in fast-paced, high-volume roles.

• Data-savvy, with strong analytical skills and the ability to turn insights into action.

• Collaborative, working seamlessly across departments like Operations and Business Development.

• Highly organised, detail-oriented, and committed to accurate documentation.
  

Why join us:

Career Development Focus: We’re committed to supporting your professional growth with clear career paths, training, and tailored development programs, including our GC Leadership Academy, job specific accreditations and higher education opportunities.

Exciting Growth Opportunities: Be part of a rapidly growing company with a dynamic team and expanding client base.

Collaborative Environment: Work in a supportive, engaging, and innovative culture where your contributions are valued.

Ground Control

Ground Control is a UK-based grounds maintenance company powered by the latest technology. Since launching in 1973, Ground Control has grown rapidly and now provides full national coverage for our customers across the UK and Ireland.

We deliver a range of services, including grounds maintenance, winter gritting, landscape construction, design, arboriculture, electric vehicle charging point installation to more than 50,000 commercial properties across the UK.

If you are looking to invest in your future with a business that puts people at the centre of everything, click the apply now button below to speak to a member of our team.

#INDHP

Equal Opportunities Statement

At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.

We are proud to be an equal opportunities employer and do not discriminate based on sex, age, disability, gender identity, marital status, pregnancy, race, religion or belief, sexual orientation, or any other protected characteristic. We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and beyond.