Account Coordinator

Location: Hybrid, 3 days in office and 2 days working from home

Salary: Competitive

Contract Type: Permanent

Working Hours: 40 hours per week, Monday-Friday

Hours & Shift Patterns:

• Winter season (October–April): Shift rotation covering 6am–3pm, 7am–4pm, 10am–7pm. Includes weekend working and public holidays (rota basis, with time off in lieu).
• Off-season (May–September): Monday–Friday, 8am–5pm, no weekend work.

Role Overview

As an Account Coordinator, you’ll manage a portfolio of clients, ensuring excellent service, quick issue resolution, and smooth delivery during the winter season. In summer, the focus shifts to renewals, client relationships, and business support, offering a varied, year-round role.

This hybrid role includes regular site visits and client meetings to maintain strong relationships and service standards.

Key Responsibilities

• Client Management: Build and maintain client relationships through regular contact and site visits.
• Issue Resolution: Handle and resolve client escalations promptly.
• Revenue Growth: Identify cross-sell and upsell opportunities; pass leads to Business Development.
• Account Planning: Manage account plans, renewals, and quotes to meet targets.
• Financial & Reporting: Handle contract queries, KPIs, and trend analysis for improvement.
• Documentation: Keep client records up to date (KYC, site maps, contacts).
• Projects: Manage client-specific projects to meet SLAs.
• Values: Embody company values and support environmental volunteer initiatives.

About You

• Strong relationship-building and customer service skills.
• Experience resolving complaints and managing accounts.
• Organised, proactive, and calm under pressure.
• Confident working hybrid and attending site/client meetings.
• Positive, team-oriented, and aligned with company values.

About Ground Control

Ground Control is a leading UK grounds maintenance company, providing services in maintenance, gritting, landscaping, arboriculture, and EV charging for 50,000+ commercial sites across the UK and Ireland. Founded in 1973, we continue to grow through innovation and a people-first approach.

If you’re ready to grow your career with a company that values its people, apply now.

Equal Opportunities Statement

At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.

We are proud to be an equal opportunities employer and do not discriminate based on sex, age, disability, gender identity, marital status, pregnancy, race, religion or belief, sexual orientation, or any other protected characteristic. We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and beyond.

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