Client Services Administrator

Location:  Billericay

Salary: Competitive

Contract Type: Permanent

Working Hours: 40 hours per week, Monday-Friday

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Are you a proactive and resourceful individual who thrives on delivering excellent client support and ensuring seamless communication? Join our team as a Client Services Administrator and play a vital role in maintaining strong relationships with clients and colleagues alike.

About the Role
As a Client Services Administrator, you’ll be the first point of contact for both internal and external stakeholders, providing prompt and professional support to enhance the client experience. Working closely with Account Managers and Contract Managers, you’ll ensure client communication is seamless and processes run smoothly. This hybrid role offers a balance of in-office collaboration (three days per week) and remote flexibility.

Key Responsibilities

• Front-Line Support: Answer client and colleague queries promptly (calls, inbox, and portals), logging all interactions and escalating where necessary.
• Tender & Quote Management: Log, edit, and send tenders/quotes within agreed timeframes, ensuring accuracy and clear communication with clients and Contract Managers.
• Purchase Orders: Process and check POs, update internal systems (ICE2/Dynamics), raise visits, and notify relevant stakeholders.
• Systems & Portals: Maintain Dynamics, ICE2, and client portals with accurate data, documents, and updates in line with SLAs.
• Inbox & Query Management: Jointly manage the shared inbox, allocating and actioning tasks in line with SLAs.
• Project Ownership: Take responsibility for at least one client-focused project per year, driving improvements and innovation.
• Values & Environment: Live our values — customer excellence, integrity, positivity, and teamwork — while committing to sustainability through two annual volunteer days.

What We’re Looking For

Skills & Experience:

• Proven background in client service, administration, or coordination.
• Ability to build and manage strong client relationships while delivering excellent service.
• Confident communicator, able to engage effectively with stakeholders at all levels.
• Proficiency in Microsoft Office (Excel, Power BI, Teams) and experience with CRM/portal systems.
• Highly organised, accurate, and able to prioritise competing demands.

Personal Qualities:

• Resilient and adaptable when handling ambiguity or pressure.
• Results-driven mindset, with the ability to measure success both qualitatively and quantitatively.
• Proactive, solutions-focused, and strategic in creating sustainable improvements.

Why join us:

Career Development Focus: We’re committed to supporting your professional growth with clear career paths, training, and tailored development programs, including our GC Leadership Academy, job specific accreditations and higher education opportunities.

Exciting Growth Opportunities: Be part of a rapidly growing company with a dynamic team and expanding client base with the freedom to manage and grow your own region.

Collaborative Environment: Work in a supportive, engaging, and innovative culture where your contributions are valued.

Competitive Package: Enjoy a competitive salary and benefits package, along with flexible working options, including:

23 days holiday, Increasing with length of service + bank holidays

Yearly bonus scheme & Share options

Robust pension scheme

Medigold employee support, Free Flu Jabs, Online private GP Service

Free or subsidised national gym memberships

Employee Recognition Scheme

2 personal choice volunteering days

Ground Control

Ground Control is a UK-based grounds maintenance company powered by the latest technology. Since launching in 1973, Ground Control has grown rapidly and now provides full national coverage for our customers across the UK and Ireland.

We deliver a range of services, including grounds maintenance, winter gritting, landscape construction, design, arboriculture, electric vehicle charging point installation to more than 50,000 commercial properties across the UK.

If you are looking to invest in your future with a business that puts people at the centre of everything, click the apply now button below to speak to a member of our team.

Equal Opportunities Statement

At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.

We are proud to be an equal opportunities employer and do not discriminate based on sex, age, disability, gender identity, marital status, pregnancy, race, religion or belief, sexual orientation, or any other protected characteristic. We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and beyond.

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